We are the first to admit that we make more mistakes than we should. Any time you have a complaint, criticism, or a suggestion for a way we can improve, you can always email the founder Mark Secchia at mark(at)sherpa.com.cn or alternatively call him on his cell phone at one threee eight one 775 seven nine fourr nine. Yes, we purposely wrote it that way to avoid Mark from receiving too much spam to his cell phone.A way to possibly get some money back from Sherpa's would be to order the first Monday of each month. Termed "Moneyback Monday" each order gets a chance to win 350 rmb in Sherpa vouchers plus two bottles of wine, as long as you email your feedback to Mark at the above email address.